The Internet technology landscape at best is confusing! Last week, a client called me ready to throw her personal computer out of the window. As I recommend to all my clients, she was trying to find the phone number of her Google voice account to print on her company’s business cards. She stated that when she went into Google voice, her number was not there so she attempted to set up a new number but the set up was quite different, so she stopped and called me. Unbeknownst to my client, she had mutiple Google accounts.
TechRepublic.com says “A Gmail account is a free Google Account with an email address that ends in @gmail.com. Gmail accounts arrived on the scene back in 2004, and they were such a hot commodity that users needed to receive invitations in order to acquire account. At the time, the 1GB of storage space and the clever threading of conversations seemed so modern in contrast to the tired old Yahoo and Hotmail accounts. As the amount of free storage space grew, so did the applications that were associated with a Gmail account. From the Gmail mailbox, user can also access Google Docs, Google Calendar and Google Sites. The account also allows users to instantly login to the dozens of other Google applications like Picasa, Blogger and Maps.”
Google.com says “A Gmail account comes with a built-in Google Account. If you already have a Gmail account, you can use your Gmail address and password to sign in to any other Google services you use.”
In this case, the default address signing into Google was her Gmail account. I had to tell my client to sign out of her Gmail account and sign into the Google account using the client’s yahoo.com e-mail address.
Techrepublic.com says “A Google account is a user name and password that can be used to login to Google applications like Docs, Sites, Maps and Search (This is different than a Google Apps Account). These accounts do not necessarily end with “@gmail.com”. For example, a user can sign up for a Google Apps account that is associated with her @yahoo email address. Using this account she can create, edit and collaborate on Google Docs without using the Google Email system. A common myth is that Google Apps users cannot share and edit Google Docs with users who do not have a Google Apps account. But anyone can sign up for a free Google Account and use it to access and edit share docs and files.”
My client had set up the Google voice using the yahoo.com Google account. When the client signed in with her yahoo.com email address, she could see the original Google voice number. Her confusing problem was solved and we saved a personal computer from going out of the window!
Coming soon – Google makes it even more confusing with a Google Apps Account! Time to save another personal computer!
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