Chef Gordon Ramsay headed to a restaurant in Hull, Massachusetts in tonight’s episode of “Kitchen Nightmares.” “Barefoot Bob’s” is run by a married couple, Marc and Lisa. They have always been in the food industry and decided to open their own restaurant. The summer business has not been enough to keep the restaurant open all year, because the off-season brings in only about 10% of the summer revenue. To save money, Marc eliminated one of the chefs and took over the cooking leaving Lisa to run the front of the restaurant. However, Lisa spends most of her time at the beach or goofing off somewhere. Marc is working long hours every day, and the staff is worried about him having a heart attack.
“Barefoot Bob’s” is going under and so is the marriage. Chef Ramsay decided to meet with the owners separately to get both sides of the story. Lisa tells Gordon that the problem lies in the fact that after the summer is over, they have very few customers. Marc knows that since he took over in the kitchen, the front of the house has suffered with Lisa in command.
Gordon sits for a nice meal and asks the waitress what she sees as a problem. Immediately, she tells him that it is Lisa, who rarely works and takes too many vacations, leaving Marc to handle the business. Lisa hangs out in the kitchen not taking the situation seriously. The lobster roll has over a pound of lobster, way too much for a lobster roll. Then he starts with the clam chowder that is floury and bland and way too thick.
The sous chef defends his chowder, and Gordon calls him arrogant. He tells Marc that he should close the shop. As they prepare for dinner service, the restaurant starts filling up. There is a psychic there tonight to draw in business. Gordon asks the psychic to read the cards for the restaurant, and she immediately sees that there is a break in the future. Something has to happen or the restaurant will be closing soon.
Gordon examines the storage for the restaurant and is appalled. He finds cross-contamination, things without labels and dates, filth and just one big dirty mess. During the dinner service, the food keeps getting sent back by the customers. Gordon questions the couple and asks what they need to take in order to survive, what their break-even point is, is a mystery to both Marc and Lisa, who supposedly handles the books. Throughout the entire time Gordon is there, Lisa is scrolling through her phone and takes no responsibility for the mess they are in.
He sat the couple down the next day and told them that they must get on the same page. The balance is not equal. Marc tells Lisa that she must work the front of the house and come together to make it right. Gordon brings in an accountant to consult with them and put a budget into place. Lisa is smiling for the first time.
Then they go to visit the locals, the 100,000 who live there all year round and let them sample some food. She was excited for the first time in ages. As they cleaned the kitchen and rearranged the storage, Gordon gave cooking lessons to the Marc and his sous chef.
While they were gone, the tiki bar theme disappeared, and the restaurant was redone to look modern. Gordon installed a brand new POS system to make running the restaurant, ordering stock, and seeing their profits and the info will go directly to the accountant. Gordon revamped the long menu and presented the fresh and vibrant one.
Lisa’s brother Robby, the bartender hated the new look and said it will never work. They will lose their customers because it looks too hoity-toity, he walked out the door and told them to find a new bar manager just before the grand opening. Both Gordon and Marc talk to him to give him the lowdown, and he decides to stay.
As the relaunch happens, the kitchen gets backed up, and then Lisa makes an executive decision to stop taking orders for food allowing the kitchen to get caught up. Robbie apologized to Gordon for his negativity. The bottom line, as Gordon stated, Lisa and Marc are a great team and have a great staff. Now their marriage and restaurant are doing well, thanks to Gordon and “Kitchen Nightmares.”