There are many options for unhappy customers in Atlanta who want to share a poor service experience with the world. Many prospective customers even check review sites like Yelp to determine whether they want to work with a new company. But what about Atlanta businesses that are dealing with nightmare customers? These individuals may circulate the small business circuit, bringing their own challenges to companies that are striving to produce the best possible service.
What is BadConsumers.com?
Now, there is an outlet just for them. The newly launched BadConsumers.com offers small business owners in Atlanta, and across the country, the chance to share information about customers who skip out without paying or consistently haggle over prices that are not negotiable.
The website was started by small business owner Peter Robideau of Long Island. Robideau is the owner of TeleTechie, a computer support company that has seen more than its share of bad customers since founding the company in 2004.
Robideau told Business Week that he has kept an internal list of problem customers for some time and knows of other small business owners that do the same. This protects businesses from customers who habitually refuse to pay for goods and services – not because they cannot afford to do so, but because they simply don’t bother to remit the payment. BadConsumers.com allows those business owners to exchange information about those customers to help protect other businesses from falling into the same trap.
How it Works
Atlanta companies interested in signing on with BadConsumers.com must fill out an application and have it approved before they become official members. The website does require businesses to provide a tax identification number so they can be verified as an authentic company. This process ensures those sharing information on the website are honest businesses with legitimate complaints about customers.
According to the BadConsumers.com website, customers can be reported for the following issues:
• Behaving in a dishonest manner
• Putting a stop on a check or credit card payment without a legitimate dispute
• Short paying an invoice once work is completed
• Acting in an abusive, threatening manner to company staff
When these situations arise, members of BadConsumers.com can post customer information to the website. Members can then research consumers before doing work or selling products to them. Information can be retrieved by simply entering the customer’s name and zip code. Entries can also be modified by the original poster, if a customer finally pays an invoice in full or presents additional information that the business feels is relevant to the customer’s review.
Businesses that sign on with BadConsumers.com can get a six-month free trial with the service through a special promotion offered now. After the six months is over, members do have to pay an annual subscription fee to remain a part of the BadConsumers.com community. Now, Atlanta business owners have a way to protect themselves from customers that cause more trouble than they are worth. Through BadConsumers.com, companies can work together to warn others about potential problems with payment or other concerns involving particular customers.